Industry & Logistics Expertise

Industry Specialists: Our Customer Centric Leaders (CCLs) keep you apprised of industry best practices and make proactive recommendations on how to use products more efficiently, leading to greater savings through the purchase of fewer total products.

Logistics Expertise: We have a high level of logistics expertise and a long track record of successfully meeting high volume demand, so you can count on timely and accurate shipments.

Dedicated Service: Our knowledgeable team has deep category experience that allows us to provide the highest level of customer service. We have a 97% satisfaction rate across many areas including ease of ordering and efficient handling of phone inquiries.

Ongoing Support: From system setup and beyond, our CCLs are on hand to provide expert guidance at every step. Starting with your benchmark inventory, we monitor use of the system, reach out to offer tips and suggestions on using the system more effectively and provide regular training and tips to new centers and corporate as needed.

Additional knowledge

Our highly-trained CCLs are available to consult on a variety of product, supply chain and logistic concerns, including:

  • FDA requirements
  • CLIA requirements/ waivers
  • SOP compliance
  • Inventory management