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Q: Who can I contact if I need assistance?
A: If you need assistance with our online ordering system, please contact HemaSource at (888) 844-4362, or email support@hemasource.com. If you're logged in, you may also find instructions for online tools in a special category of the product catalog entitled, "INSRUCTIONS FOR ONLINE TOOLS." It is the last category listed in the Product Catalog. Click on the icon adjacent to the title and you can view, print, or save the document.
Q: What can I do if the website pages do not fit on my computer screen and I have to scroll back and forth while using the HemaSource website?
A: For optimum site performance, we recommend a screen resolution of 1024x768 and a color quality of at least 16 bit. To change the resolution of your screen on a Windows PC, go to your control panel, click on Display, then click on the Settings tab. In the lower left section of this tab you will see your current screen resolution, along with a slider which can be used to adjust your resolution. Make sure this resolution is at least 800 by 600 pixels. 1024x768 is preferable.
Q: Do you have a summary of HemaSource Online features?
A: Yes. Logon to your website account and proceed to the PRODUCT CATALOG into the category called INSTRUCTIONS FOR ONLINE TOOLS (at the bottom of the list). Instructional documents are listed as attached files. To open them, double click on the file icon. If you are not a member of HemaSource Online, you can request a copy, contact us at: support@hemasource.com
Q: Where can I get instructions for online tools?
A: Logon to your website account and proceed to the PRODUCT CATALOG into the category called INSTRUCTIONS FOR ONLINE TOOLS (at the bottom of the list). Instructional documents are listed as attached files. To open them, double click on the file icon.

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