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Products
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Miscellaneous
Help
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 | Frequently Asked Questions |
Products
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| Q: |
Dispatch: How do I keep track of expiration dates on refills of Distpatch™? |
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| A: |
Using a blank label, write in the lot number and expiration date of the Dispatch contained in the gallon refill jug. Place this sticker over the old lot number and expiration date listed on the empty 32 oz. spray bottle that is being refilled. Upon request, HemaSource will enclose expiration date stickers with the gallon refill jugs we ship to you. |
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Iodine: What is the correct storage temperature for iodine products? |
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The allowable range for iodine product storage is 15 degrees C to 30 degree C. The recommended storage temperature is 25 degrees C or cooler if possible. Iodine products are heat sensitive and prolonged storage at elevated temperatures can have adverse effects on stability. |
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Iodine Gel Bottles: I use the flip-top gel bottles (catalog number ALC2269). There is a letter after the lot number. Is the letter part of the lot number? |
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Yes, the "letter" represents the production shift in which the product was manufactured. For instance, a lot number followed by the letter "A" would indicate that the specific bottle was manufactured on the first shift of production. The same lot number followed by the letter "C" would indicate that the specific bottle was manufactured on the third shift of production. This sequence will continue until the production lot has been completed. In the event there are problems with a lot, this lettering can aid in an investigation to determine when the problem occurred and whether the problem occurs on a single production shift or multiple production shifts. |
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HemataCHECK: Why does the lot number on a vial of HemataCHECK not exactly match the lot number listed on the package insert (assay sheet)? |
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Each vial is marked appropriately with the control level and lot number. The lot number printed on the vial is suffixed with a letter that designates the control level. For example, STI-518L indicates the lot is STI-518. The "L" indicates the control level is LOW. Many of the HematoCHEK kits are sold in combinations of levels such as LOW and NORMAL, or LOW, NORMAL, and HIGH. The package insert (assay sheet) is simply labeled with the lot number to provide traceability to each vial of control material that is labeled with the lot number and control level. (Source: Separation Technology, Inc. Quality Assurance) |
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| Q: |
Scrub Uniform: What scrub uniform sizes and colors are available? |
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The sizes are unisex and generally run large. You may want to order one size smaller than you typically wear. SIZES FOR PANTS & TOPS: XS through 5XL; COLORS FOR PANTS & TOPS: White, Ceil Blue (sky blue), Indigo (navy blue), Hunter Green (dark green), Port (burgundy) and Sage (light green); SIZES FOR DRESSES: XS through 5XL; COLORS FOR DRESSES: White, Ceil Blue (sky blue), Hunter Green (dark green), Port (burgundy) and Sage (light green); PRINT THIS PAGE FOR FUTURE REFERENCE |
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Shipping
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| Q: |
When can I expect my order to arrive once it has been submitted? |
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Orders are routinely processed within 24 hours and shipped either UPS or common carrier. Ground service from Salt Lake City, Utah to the west coast takes two to three business days. Service to the Midwest takes three to four business days with five business days required for customers on the East coast. |
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Miscellaneous
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| Q: |
How do I place an order? |
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You may place an order by phone, fax, email, or over the web. To place a web order you must enter your user name and password. Our online ordering system will then guide you through the ordering process. You may also either phone(1-888-844-4362), fax (1-888-388-4362) or email (orders@hemasource.com) your orders. If you are not yet a customer, please complete the contact us form and we will contact you personally. |
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| Q: |
Where can I find more information about the online tools? |
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Logon to your website account and proceed to the PRODUCT CATALOG into the category called INSTRUCTIONS FOR ONLINE TOOLS (at the bottom of the list). Instructional documents are listed as attached files. To open them, double click on the file icon. |
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